Weight Loss

Subscription Management

• Refer a Friend – Mystery Reward Promotion Terms
• 3 & 6 Month Plans
• How do I change my dose?
• How does refer-a-friend work?
• How does the clinical prescription review process work?
• How do I cancel my subscription?

Orders & Delivery

• How to manage and travel with your medication safely
• How does my subscription work?
• Do you ship abroad?
• Where is my order?
• How can I amend my next order date?

Account Management

• How do I upload photos?
• Which forms of ID does Voy accept?
• How do I unsubscribe from marketing communications?
• How do I sign up to Voy?
• How do I update my account or subscription?
• How do I log into my account?

General Queries

• Where do I dispose of my sharps bin?
• Can I use a prescription from my own GP on your website?
• Why doesn’t VOY mention prescription medications by name?
• Is this a safe and effective way to manage weight loss?
• How does the Voy weight loss programme work?

Medical Queries

• What is Voy’s approach to weight maintenance if I have hit my goal?
• General Guidance for Missing Doses
• What is the treatment titration pathway?
• Information about Wegovy
• Information about Mounjaro
• Can I restart my subscription at a higher dosage?

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