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How do I make updates to my account?

Updated

To make changes to your account — like updating your address or personal details — please reach out to the care team at help@joinvoy.com to update. 

Soon you will be able to make these changes directly in your online portal.

Need Further Assistance?

  • Voy Weight Loss
    • Live Chat: Contact us via chat from your account (Mon-Fri - 09:00 - 20:00). Response Time: 15 minutes
    • Email: Contact us at help@joinvoy.com. Response Time: 24 hours
    • Phone: Call us at 020 3912 9885 (Mo-Fr 09:00 - 17:00). Response times may vary, press 2 if you'd like us to call you back once you're at the front of the queue
    Voy Testosterone Replacement Therapy
    • Email: Contact us at  help@joinvoy.com. Response Time: 24 hours
    • Phone: Call us at 020 3912 9885 (Mo-Fr 09:00 - 17:00). Response times may vary, press 2 if you'd like us to call you back once you're at the front of the queue


    Voy Menopause
  • Email: Contact us at help@joinvoy.com. Response Time: 24 hours (Mo - Fr)
  • Phone: Call us at 020 3879 5173 (Mo-Fr 09:00 - 17:00). Response times may vary, press 2 if you'd like us to call you back once you're at the front of the queue

    • If you have any questions during this process or need additional support, please don't hesitate to reach out. We're here to ensure you have everything you need to continue your weight loss journey successfully. Our services are not intended for use in a medical emergency. If you need urgent medical attention, please call 111 or 999.

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