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I'm already on treatment with another clinic or the NHS, how do I switch over to you?

We can absolutely help with transferring your TRT care over to us.

Before you can book a consultation with one of our doctors, we’ll need a few documents so we can safely review your treatment history. Please can you send us:

  • A copy of your current TRT prescription
  • Your most recent blood test results
  • Your first low testosterone result from before you started TRT

Once we have these, we’ll review everything and let you know if anything further is needed before your doctor consultation.

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Need Further Assistance?

  • Voy Weight Loss
    • Live Chat: Contact us via chat from your account (Mon-Fri - 09:00 - 20:00). Response Time: 15 minutes
    • Email: Contact us at help@joinvoy.com. Response Time: 24 hours
    • Phone: Call us at 020 3912 9885 (Mo-Fr 09:00 - 17:00). Response times may vary, press 2 if you'd like us to call you back once you're at the front of the queue
    Voy Testosterone Replacement Therapy
    • Email: Contact us at  help@joinvoy.com. Response Time: 24 hours
    • Phone: Call us at 020 3912 9885 (Mo-Fr 09:00 - 17:00). Response times may vary, press 2 if you'd like us to call you back once you're at the front of the queue


    Voy Menopause
  • Email: Contact us at help@joinvoy.com. Response Time: 24 hours (Mo - Fr)
  • Phone: Call us at 020 3879 5173 (Mo-Fr 09:00 - 17:00). Response times may vary, press 2 if you'd like us to call you back once you're at the front of the queue

    • If you have any questions during this process or need additional support, please don't hesitate to reach out. We're here to ensure you have everything you need to continue your weight loss journey successfully. Our services are not intended for use in a medical emergency. If you need urgent medical attention, please call 111 or 999.

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