During the festive period, Royal Mail and other carriers experience delays, which can affect when your treatment arrives. To make sure you still receive your medication safely and without unnecessary wait times, we’re temporarily adjusting how orders are processed and dispatched.
These changes help us avoid holiday backlogs, speed up delivery where possible, and make sure your treatment doesn’t get held up in the system. The tables below show exactly how your Original Order Date may move during this period.
Key points:
- Our pharmacy is closed over the 25th and 26th, therefore new orders placed during these days, will be processed earliest on the 27th
- Orders dispatched during the Christmas period (22nd onwards) may experience delays
Weight Loss - Christmas
| Original Order Date | Recurring order move | New orders move |
| 22nd Dec | To 15th Dec | Ship on the day |
| 23rd Dec | To 16th Dec | Ship on the day |
| 24th Dec | To 17th Dec | To 27th Dec |
| 25th Dec | To 18th Dec | To 27th Dec |
| 26th Dec | To 19th Dec | To 27th Dec |
| 27th Dec | Ship on the day | Ship on the day |
Weight Loss - New Year
| Original Order Date | Recurring order move | New orders move |
| 31st Dec | Shipped between 28th and 29th Dec | Ship on the day |
| 1st Jan | Shipped between 2nd and 4th Jan | Ship on the day |
TRT
| Original Order Date | Recurring order move | New orders move |
| 24th Dec | Ship on the day | Ship on the day |
| 25th Dec | To 30th Dec | To 27th Dec |
| 26th Dec | To 31st Dec | To 27th Dec |
| 27th Dec | Ship on the day | Ship on the day |
Menopause
Our Menopause service will be closed on the 25th and 26th. All other orders will be dispensed as expected.
Will I receive my order earlier than usual?
If your renewal date falls around the Festive Period, you may receive your order earlier and we will let you know in advance via email.
Will I receive my order later than usual?
If your renewal date for Weight Loss medication falls around the beginning of the New Year, you may receive your order a few days later. We will let you know in advance via email.
What if I need to adjust the timing?
No problem – if the early delivery doesn’t work for you, just reply to the email notification or contact our support team. We’re happy to help.