We're here to support you at every step of your weight loss journey! At Voy, we have three dedicated teams to assist you: our Clinical Team, Coaches, and Customer Care Team. Here's how to reach the right team for your needs:
Contact Customer Care
For general enquiries, order issues, or account help:
- Live Chat: Available on the Support Page (Monday to Friday 09.00-17:00)
- Email: help@joinvoy.com
- Twitter/X: @joinvoy
- Instagram: @joinvoy
- Phone: 020 3912 9885 (Monday to Friday 09.00-17:00)
Contact the Medical Team
For medical questions or advice about your medication:
- Log into your account: Go to www.joinvoy.com and sign in
- Click on 'Support' on the left-hand side of your account
- Select 'Speak to a Medical Expert'
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Choose to either:
- Book a call
- Send a message
Contact Your Coach
For motivation, support, and guidance on your weight loss journey:
- Use the messages feature on your support page
- Communicate via WhatsApp (your coach will initiate this)
- Book a face-to-face appointment through the Support page
If you don't have a coach yet, select 'Choose a coach' on the Support page of your account.
Not Sure Who to Contact?
If you're unsure which team to reach out to, start with our Customer Care Team. They'll ensure you're connected with the right person to address your needs.
Remember, we're committed to supporting you throughout your weight loss journey. Don't hesitate to reach out – we're here to help!