We're here to support you at every step of your weight loss journey! At Voy, we have three dedicated teams to assist you: our Clinical Team, Coaches, and Customer Support Team. Here's how to reach the right team for your needs:
Contact Customer Support
For general enquiries, order issues, or account help:
- Live Chat: Available on the Support Page (Monday to Sunday 08.00-20:00)
- Email: help@joinvoy.com
- Twitter/X: @joinvoy
- Instagram: @joinvoy
- Phone: 020 3912 9885 (Monday to Friday 09.00-17:00)
Contact the Medical Team
For medical questions or advice about your medication, you can:
Log into your account: Go to www.joinvoy.com and sign in
Click on 'Support' on the left-hand side of your account
Select 'Speak to a Medical Expert'
Call 020 3912 9885 and press Option 2 to speak with a clinician about side effects or Option 3 if you have a medical question for our Clinical Team
Available Monday to Friday
Hours: 09:00 - 17:00
Our Clinical Team also runs regular webinars to introduce customers to Mounjaro, Wegovy and Saxenda with information on what to expect first weeks, how to use the treatment and how to manage side effects. Book Here.
Contact Your Coach
For motivation, support, and guidance on your weight loss journey:
- Use the messages feature on your support page
- Communicate via WhatsApp (your coach will initiate this)
- Book a face-to-face appointment through the Support page
If you don't have a coach yet, select 'Choose a coach' on the Support page of your account.
Not Sure Who to Contact?
If you're unsure which team to reach out to, start with our Customer Support Team. They'll ensure you're connected with the right person to address your needs.
Remember, we're committed to supporting you throughout your weight loss journey. Don't hesitate to reach out – we're here to help!