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Activity overview

Latest activity by Billie
  • Billie commented,

    Hi Natasha, If you have any questions about your order, please email our Customer Care team on and they'll be able to assist you! 

  • Billie commented,

    Hi there Sharon, you can email your new ID over to our Customer Care team on and they'll be happy to help with the next steps. 

  • Billie created an article,

    Payment methods

    We accept major debit and credit cards including Amex, as well as PayPal. If you subscribe to a monthly or quarterly plan then your payment details are securely stored and payment is taken automati...

  • Billie created an article,

    Item arrived faulty or damaged

    If your product arrives faulty, defective or wrongly delivered, please let us know and we will assist you further. We will be able to advise you on how to proceed and how to get that fixed ASAP....

  • Billie created an article,

    What is your Returns policy?

    As per our Terms of Sale, cancelling an order can only be done up until the point at which the prescription is approved by the medical team. If you have prescription-only medication in your order a...

  • Billie created an article,

    Can I get a company invoice / VAT invoice?

    We do not currently provide company invoices.Please contact our Customer Care team on for further information.  

  • Billie created an article,

    Would I receive a confirmation email once my order is approved?

    Yes, We will send you a confirmation email with your order details once the order has been approved by our medical team. We will also send you a tracking link from our delivery partner as soon as y...

  • Billie created an article,

    Are my purchases secure?

    All payments on Voy are processed through a secure payment system.We do not have access to your full card details and if you need to update your billing method you can do so via the Account - Your ...

  • Billie created an article,

    Is the information I share with you private?

    Yes, we take your privacy and security information very seriously. We have designed the platform to comply with all the relevant privacy laws and have implemented security protocols to protect your...

  • Billie created an article,

    Do you ship abroad?

    Unfortunately, we are currently unable to prescribe or dispatch medications to countries outside of the UK.This is due to the current prescribing regulations.