We understand that login issues can be frustrating. Don't worry – we're here to help you get back into your account as soon as possible. If you're having trouble logging in, please try the following steps:
Troubleshooting steps
1. Verify your credentials
Double-check that you're using the correct email address and password. Remember, passwords are case-sensitive
2. Check for typos
- Ensure there are no typos in your email address
- Even a small error can prevent successful login
3. Clear browser data
Clear your browser's cookies and cache, this can resolve many common login issues
4. Try a different device or browser
Sometimes, device-specific issues can affect login, try logging in from a different device or browser
5. Reset your password
If you're still unable to log in, try resetting your password using the following link: Reset Password
If you've not received your reset password email, check your spam folder, sometimes it can find itself in this folder.
Still having trouble?
If you've tried these steps and are still unable to log in, we're here to help:
- Email: Contact us at help@joinvoy.com
- Phone: Call us at 020 3912 9885 (Monday to Friday, 9:00 AM - 5:00 PM)
Our Customer Care team will be happy to assist you!
Preventive measures
To avoid future login issues:
- Consider using a password manager to securely store your login information
- Make sure your email address associated with your account
We're committed to ensuring you have smooth access to your Voy account so you can focus on your weight loss journey. Don't hesitate to reach out if you need any further assistance!